Office / Admin Assistant at ACDI/VOCA

Overview of Resilience Learning Activity: The Resilience Learning Activity (RLA) USAID/East Africa flagship learning award was fully executed effective October 1, 2019. It will support regional and country-level institutions to conduct and act upon resilience learning for key knowledge gaps in the Horn of Africa, contributing to the region’s Journey to Self-Reliance.

By building the capacity of institutions to improve analytical capacity, increase the evidence base for resilience programming, and strengthen CLA systems and networks, RLA will contribute to the HoRN’s objective to strengthen regional and cross-border collaboration and improve evidence-based learning.

Project: Resilience Learning Activity

Reports To: Operations and Logistics Specialist

Grade: 3

Job Summary: The Office and Administrative Assistant will handle all aspects of the administration and operations in the country office.

Essential Duties and Responsibilities:

• Coordinating front-desk activities, including receiving phone calls, screening and determining the nature of calls, distributing correspondence and redirecting correspondence and redirecting phone calls appropriately
• Handling the flow of people through the office.
• Arranging appointments and meetings when requested including managing an active calendar of appointments, composing and preparing correspondence
• Filing, records keeping and offering administrative support to the team
• Assist the Operations Manager in arranging travel movements e: g pickups/drop offs if needed.
• Welcoming guests positively and executing all administrative tasks to the highest quality standards
• Maintaining safe clean reception area
• Perform other tasks as requested by your supervisor or management.

Qualifications:

• Bachelor’s degree in Business Management, secretarial, front office operations or any relevant field
• At least two years of experience in an administrative role preferably in an NGO
• Must be pleasant with a warm and outgoing personality
• Good written and verbal communication and interpersonal skills
• High level of organizational skills
• Ability to multitask, handle pressure as well as possess stress management skills
• Must be a problem solver and self-starter.
• Must exercise creativity and innovation, good communication, leadership and reporting skills.