Officer, Workplace Banking at SBM Bank

JOB SUMMARY:

The role will also implement business strategy for the monitoring and growth of the Workplace banking scheme customers by providing pro-active management of all schemes to ensure that the customers utilize the facilities, loan repayments are up to date, liaising with the HR managers for check-off deductions and assisting in cross-selling to ensure that the customers utilize as many SBMK products/channels as appropriate.

KEY RESPONSIBILITIES:

Sales and Business Development - 20%

• Full responsibility for all product lines and all sales and business development for the schemes business.
• Develop business opportunities and monitor Monitoring scheme loans/check off performance for each scheme on monthly basis with a view of increasing the utilization and minimizing default and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs. 
• Ensuring that SBM Bank deductions for global check offs are adopted and following up on any that have not been adopted. 
• Deliver and collect confirmed customer loan applications that require employer sanction/confirmation. 
• Follow up on Scheme loan repayments/Check off/Salaries.
• Gathering market intelligence on Scheme arrangements to maintain a competitive edge for the bank.

Risk Management - 20%

•  Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policy. 
• To ensure Bank policies and procedures are followed – Consistency in adherence to KYC & AML guidelines and application of established policies, processes and tools to achieve optimal efficiency, compliance and cost optimization. 
• Timely preparation and submission of all Performance monitoring reports and any other reports that may be required from time to time.
• Monitoring of the facilities and accounts under the Schemes to ensure PAR is maintained at acceptable standards.

Monitoring & Reporting - 30%

• Daily tracking of performance against commitments per branch and highlighting any variances by engaging the branches /supervisor towards contribution to meeting the Consumer Banking/Check Off Scheme performance targets.
• Preparation & Analysis of daily and weekly data/reports to assist Consumer Banking/Check Off Scheme in meeting the performance targets. 
• Ensuring WPB RMs issues are closed in a timely manner through active follow up within the service level agreement.
• PAR monitoring and engaging branches on action plans on how to regularize accounts in arrears daily.
• Monitoring the Schemes performance on regular and make necessary recommendations/follow ups as may be required.

Administration - 20%

• Periodic review of MOU performance and making necessary recommendations to the Senior Manager – CB products.
• Induction & Training of branches on all the Consumer/Check Off Scheme bank products and services. 
• Monitor Daily Performance reports for branches check off schemes.

Strategic Input & Planning - 10%

• Contributes to the completion of the SBM Bank Branch Banking Operational plan by preparing and implementing a schemes business plan that encompasses strategies for performance.
• Prepares the schemes sector budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.

KEY RELATIONSHIPS:

Customers of this Position

• All staff & External WPB customers.

Knowledge: Skills and Experience required for this Role

Job Knowledge

• Excellent understanding and interpretation of financial information.
• Working knowledge of the Bank’s products, services.
• Good understanding of the banking industry trends, regulation, banks processes & operating procedures.

Job Experience

• 3 to 5 years’ banking experience in the areas of Sales & Marketing & Relationship Management.
• Credit Risk Management & Branch Operations are added advantages. 
• Understanding of the Banking & Financial environment.

Education: 

• A bachelor’s degree in Banking, Finance or a related business, statistics field.

Competencies required for this Role

• Dynamic, analytical and self-driven individual with the ability to work under pressure, always maintaining a professional and helpful attitude. 
• Excellent selling skills – Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent presentation, communication and interpersonal skills
• A passion for performance, team play and achievement in a competitive and dynamic environment. 
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus
• Decision Making, People Management & Conflict resolution skills
• Computer literacy (standard office computer applications)