Operations Analyst at Absa Bank Limited

Job Summary

To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.

Job Description

Overall Job Purpose:

1. Delivering of exceptional business performance through working as part of a team, which undertakes a wide range of processing and servicing activities.
2. Working closely with the team manager to influence consistent achievement of agreed service level standards
3. Adhere to the standards set under Payments rules as per the current Procedures and Processes for documents examination.
4. Manage the document examination processes, ensuring that all documents are accurately and timely examined.
5. Ensure documents are handled as per bank procedures.
6. Provide leadership to the back office and customer facing team members championing a strong culture of performance development.
7. Sign off all document examined up to an equivalent of Kes 10,000,000.00 or as may be allocated from time to time for all Payments transactions.
8. Team Leadership

Key Accountabilities

Operation and Service -Time split 40 %

1. Monitor the receipt of documents/payments from documents preparation department to ensure adherence to SLA.
2. Obtain cross rates from Dealers/Treasury operations to a different foreign currency account.
3. Monitor workflow in the team and ensure adherence to SLA.
4. Obtain cross rates from Dealers/Treasury operations to a different foreign currency account.
5. Verify signatures on all the instructions received to confirm authenticity and completeness of payments instructions.
6. Ensure that segregation of duties is adhered to while undertaking processing activities.
7. Authorize instructions as per set limits /skills matrix.
8. Control and reconciliation of controlled stationery working stock at Payments.
9. Check and authorizing both manually and electronically the following products: Telegraphic Transfers, Salaries, and other Cash Management (Absa Integrator, Bank Direct, Mpesa etc).
10. Ensure all customer instructions are logged in the respective registers/trackers and reconciliation done at EOD.
11. Ensure all requests are properly authorized and signatures verified before processing.
12. Ensure revenue is collected as per tariff.
13. Ensure all errors are captured.
14. Ensure daily reconciliation of liability and suspense accounts is done.
15. Covering of deals with dealers and following up on outstanding deal tickets.
16. Daily actioning of payments reports.
17. Own and manage customer queries and complaints ensuring a seamless world class service.
18. Ensure all queries are captured and acted upon as per SLA.
19. Provide a monthly summary of queries received to the team Manager.
20. Ensure prompt and quality filing.
21. Preparation and submission of accurate returns.

People activities/Teamwork -Time split 10 %

1. Promote teamwork within own team and across Payment’s space.
2. Provide ways and means of challenging the way we have always done our things. Challenge the status quo. Support an empowering climate within the team. Share knowledge, experience, best practice, and provision of constructive feedback as required and when necessary.
3. Support and adopt the implementation of change initiatives.
4. Participate in local events to support local needs, develop individual and team skills and raise Absa Kenya profile in the local community.
5. Support with robust succession plan within the department.
6. Ensure efficient time management within the team by completing the day’s work in a timely manner.
7. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
8. Manage self- leave days as per the leave plan required.
9. Participate in events organized by the centre and bank.

Self-Development -Time split 10 %

1. Agree your personal objectives and developments with your Line Manager.
2. Pursue self-Development to increase personal effectiveness, acknowledge strengths and areas for development.
3. Obtain constant feedback on individual performance and development from your Line Manager.

Controls -Time split 40 %

1. Achieve operational rigour compliance in all aspects of the corporate back-office processing.
2. Undertake snap checks within stipulated period and ensure operational weaknesses/gaps are identified and addressed.
3. Actively participate in operational change management activities as required.
4. Implement and monitor the operational risk management guidelines for the centre, working with other team managers to identify and resolve
5. Manage the operational risk profile i.e. DRCA, Risk events and Health / safety standards compliance.
6. Develop and maintain a fit for purpose Business Continuity Management plans in conjunction with Team Managers
7. Ensure adherence to the Group IT security policy and controls in accessing the system
8. Comply with Operational risk and rigour in respect to protecting our people, customers, assets, and the organization.
9. Carry out snap-checks in a timely manner.
10. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
11. Understand and manage risks and risk events (incidents) relevant to the role.

Knowledge and skills: 

1. Good knowledge of branch-based products and services frequently used by Retail, Business Banking and Corporate customers including features and set-up arrangements.
2. A good understanding and working knowledge of all computer systems and applications used at Payments.
3. Good knowledge of all Payments and corporate products.
4. An understanding of the team performance objectives. A working knowledge of relevant legislation e.g. KYC, Money Laundering, Service standards, Healthy and Safety Standards etc.
5. Excellent Customer Service.

Competencies:

1. Drive Performance
2. Delight Customers
3. Build Pride and Passion
4. Execute at Speed
5. Grow Talent and Capability
6. Protect and Enhance our Reputation

Education

1. Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)