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  • Posted: Feb 6, 2023
    Deadline: Feb 18, 2023
  • The United Nations Development Programme (UNDP) is the United Nations' global development network. Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life. It provides expert advice, training, and grants support to developing countries, with increasing emphasis...
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    Operations Associate, Volunteer Deployment

    Cross-Functional & Technical competencies

    Knowledge Generation

    •  Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

    Digital Awareness and Literacy

    •  Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

    Customer satisfaction/ client management

    •  Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs;
    •  Provide inputs to the development of customer service strategy;
    •  Look for ways to add value beyond clients' immediate requests;
    •  Ability to anticipate clients' upcoming needs and concerns.


    •  Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience;
    •  Ability to manage communications internally and externally, through media, social media and other appropriate channels.

    Required Skills and Experience


    •  Secondary education with technical training in human resources, business administration or related areas;
    •  University degree in human resources, business, or public administration, or related areas is desirable but is not a requirement.


    •  6 years of relevant experience in personnel and/or business management;
    •  Experience in MS Office 365;
    •  Experience working in web-based management/CRM systems would be an asset;
    •  Experience working with Salesforce Service Cloud would be an asset;
    •  Experience in an international or non-profit context would be an asset;
    •  Experience working with volunteers would be an asset;
    •  Fluency in English;
    •  Proficiency in another official UN language and/or other dominant language in the region would be an asset.


    •  Only short-listed applicants will be contacted;
    •  The successful candidate will hold a UNDP letter of appointment;
    •  This post is for local recruitment only. It is open to citizens of Kenya.

    Method of Application

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