Operations Coordinator- Cysuites Apartment Hotel at Cytonn Investments

Cysuites Apartment Hotel is an apartment hotel located along Church Road, off Waiyaki Way in Nairobi’s bustling Westland’s area. The hotel offers 32 two-bedroom apartment, 6 one-bedroom apartment and 2 penthouses.

These apartments offer contemporary living and working spaces fitted with amenities to meet the needs of short and extended stays to both business and leisure travellers

The all-day dining restaurant serves a variety of both Kenyan and continental dishes. The bar area features a fine selection of wines alongside a wide range of spirits and Signature Cocktails.

The hotel has fitness facilities to help you keep up with your fitness regime while staying with us.

The Operations Coordinator is responsible for providing overall coordination & support to Cysuites Apartment Hotel team, ensuring optimal efficiency of hotel operations

RESPONSIBILITIES

1. Acting as a liaison between Corporate office/ CEO and Hotel Operations Team
2. Attend Operations Meetings
3. Follow up with hotel on special projects
4. Assist with guest complaints
5. Monitor the purchase / indent / requisitions of each department, the accounts receivable and the accounts payable.
6. Assist with various support functions including calls, filing, and general correspondence.
7. Prepare monthly and weekly Reports
8. Prepare and review expense Reports
9. Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
10. Monitor the co-ordination between all departments for smooth & efficient operations.
11. Assist with coordinating sales training and other team building events
12. Ensure that the hotel/apartment complies with all the required documentation
13. To ensure that company and statutory hygiene standards are maintained in all areas
14. Preparation and implementation of all appropriate policies and procedures while striving to improve all standards of operation.
15. Any other duties as shall be assigned from time to time

REQUIREMENTS

1. Degree or Diploma in Hospitality Management or any other related field
2. At least 2 years of administrative support or 2-5 years of experience in either Front Desk, Sales, or Hotel Operations preferred.
3. Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired
4. Must have exceptional communication skills
5. Must have excellent customer relations and people management skills
6. Must be able to work well under pressure and under minimum supervision.
7. Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage
8. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
9. Covid-19 vaccination certificate