Operations Excellence Officer at Caritas MFB

JOB PURPOSE

• To assist in maintaining a professional work environment that focuses on superior performance by operations staff  Establish effective systems, procedures, and standards of performance for staff in Operations.

KEY RESPONSIBILITIES.

•  Develop and ensuring adherence to the internal policies and both internal and regulatory procedures.
•  Continuous Process Improvements-quarterly review of all processes and procedures, to determine efficiency  which processes are to be reviewed quarterly.
•  Working with other stakeholders, acting as the liaison between branches and the head office departments.
•  Drive compliance in the branch network including but not limited to Operations excellence check list, Snap checks, validation reports, implementation and closure of audit/risk recommendation/ Risk Control Self-assessment and independent assessment.
•  Achieve 95% in compliance and audit ratings within the branch network.
•  Ensuring no operational losses through implementation of checks and balances and review of work by the operations team within the branch network.
•  Ensure implementation and strict adherence of the approved Standard Operating procedures.
•  Ensuring high level of customer satisfaction as per the bank’s customer service standards and guidelines.
•  Coordinate centralization and standardization of operational processes across the bank and in conjunction with other control functions of the Bank.
•  Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures, and manuals.
•  Working closely with operations officers in performing quality control checks daily (tick back).
•  Supervision of Branch Controls/Branch Operations Units
•  Advising and guiding Branch operational staff on passing entries meant to effect reversals and corrections under their jurisdictions.
•  Co-ordinate data cleanup exercises and liaise with Enterprise Risk Management on critical data sets as set by various regulations.
•  Conduct regular checks on income leakages and co-ordinate process improvements to prevent leakages.
•  Guiding and closing all audit exceptions and risk review findings within the Branches.
•  Running business continuity plans and optimization initiatives.
•  Any other duty assigned from time to time.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

•  Bachelor’s degree
•  Master’s degree would be an added advantage.
•  At least Eight (8) years’ experience in banking environment, with a track record of success within operations and operational control environments.
•  Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
•  Excellent and demonstrated leadership capacity including possession of strategic development, monitoring,
•  execution and reporting skills (Have a strategic outlook)
•  Strong organizational, administrative, and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff.
•  Professional Banking qualification (AKIB) is an added advantage.