Operations Manager at Wild Voyager

Role Description

• This is a full-time on-site role as an Operations Manager located in Nairobi County, Kenya. The Operations Manager will be responsible for the day-to-day operations management of the company, including managing logistics, booking accommodation, managing customer service, and ensuring the quality and execution of tours. The Operations Manager will also be responsible for developing the company's policies and procedures, and coaching and leading team members to ensure the highest levels of customer satisfaction.

Qualifications

• Experience in operations management and hospitality
• Excellent organizational and time-management skills
• Ability to work independently and in a team
• Demonstrated leadership and coaching abilities
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and other relevant tools
• Bachelor's degree or equivalent in Business Administration, Tourism, or related field
• Experience in the travel industry and knowledge of local customs and languages is a plus