Operations Officer,Card Reconciliation & Settlement at NCBA Group

Job Purpose Statement

Responsible for all the settlements and reconciliation completed daily, weekly and monthly. Review the transaction details from all issuing & acquiring networks on daily basic and reconcile every transaction that have been settled. Investigate and process cards chargebacks -To prepare and submit monthly proofing for related general legers accounts.

Key Accountabilities (Duties and Responsibilities)

Customer experience 10% 

• Achieve Customer Satisfaction Index above 70%
• Expand the agent and merchant networks, and drive the usage of Card and ATM channels
• The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience

Internal business processes; transaction settlement and reconciliation Automation and Innovation 70% 

• Process card transactions daily. This includes, reviewing and resolving transaction exceptions variances and unclaimed transactions
• Process inter-bank bulk VISA settlement for domestic and international transactions daily for all four countries.
• Review refunds and reversals received on VISA reports against system data and credit customers once justified.
• Review submitted disputes prior to escalation as chargeback
• Manage disputes raised on Visa Online by reviewing responses from Acquirers and relay feedback to customers affected within stipulated VISA time frame.
• Process prepaid card manual funds transfers for expired, lost or upon customer request.
• Process prepaid card refunds report daily
• Reconcile the prepaid suspense accounts against system report and clear exceptions
• Process MPESA paybill reversals on MPESA portal and pass relevant GL entries.
• Ensure daily rates are maintained in the card systems i.e PRIME and Powercard.
• Manage multiple Card Network related settlements and transaction details on a daily manner
• Enforce strong risk and operational controls at all times and secure satisfactory audit results and adhere strictly with Card Data Security rules
• Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
• Work in close collaboration with peers from Risk Unit, Issuing unit and merchant business support to support the accounting functionality related to reconciliation and settlement
• Support post-Merger data migration and analysis.

Financials Revenue collection Cost Management 10% 

• Ensure all Revenues are picked from Operational transactions where possible Waivers done at appropriate level (Director of Unit) and Realize Quantifiable Revenue from above initiative
• Identify and escalate any areas of operations that can reduce costs. Operate within the departmental cost limits

Learning & Growth 10% 

• Adequacy of personal competence development to effectively perform tasks by Proactively taking courses or  Support Fraud mitigation and monitoring by reporting suspicious transactions to Security team.
• Support automation/ Innovation, process review improvement developments & Card/ATM Products testing
• Prepare and submit weekly report/exhibits of the account GL to the card Operation manager on a daily basis.
• Card support query management and resolution to uphold excellent customer service
• To carry out any other duties or special projects which may be assigned to you from time to time by supervisor
• Participate in the review and development of new initiatives designed to improve on the existing platformJob Purpose Statement
• Responsible for all the settlements and reconciliation completed daily, weekly and monthly. Review the transaction details from all issuing & acquiring networks on daily basic and reconcile every transaction that have been settled. Investigate and process cards chargebacks -To prepare and submit monthly proofing for related general legers
• accounts.

Ideal Job Specifications

• Academic: Bachelor’s degree or equivalent
• Professional: Accounting qualification will be an added advantage
• Desired work experience: 18 months experience year’s banking experience or equivalent

NCBA Bank Core Value Competencies

• Responsive – Being solution oriented, customer-centric, timely and efficient, supportive & collaborative.
• Being creative and demonstrate stewardship
• Trusted – Being accountable, honest & working with integrity
• Open – Being candid & transparent with interactions. Employ active listening & respect towards
• customers and colleagues
• Driven – Having commitment, drive, decisive & action oriented & business acumen. Being
• entrepreneurial, open–minded