Outlet Manager at Accor

Job Description

• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conducting regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluating the performance of the assigned team and initiate internal development and promotions
• Establishing and updating the outlet’s database of regular guests
• Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Being actively involved in the outlets promotional activities.
• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Three to five years’ experience in all facets of hotel Food & Beverage operations including a minimum of two years leadership experience in a luxury hotel environment is required
• Strong knowledge of wine and fine dining service is required
• At least 1 year’s international experience in a luxury hotel environment is preferred
• A degree in Hospitality Management or Restaurant Management is preferred
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment is required
• Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Strong communication and organizational skills are required
• Excellent organizational skills with ability to prioritize and multi-task is required
• Knowledge of Delphi, Micros POS Systems and MS Office applications are required