Outlet Manager at Kempinski Hotels

JOB DESCRIPTION
Outlet Manager

• To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.

Key Responsibilities:

• Ensure all rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• Ensure sales are driven to the outlet’s full potential and that budget is adhered to.
• Ensure a high quality of product and service is maintained in the outlet.
• Ensure the outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Ensure innovation and new ideas are fostered, collected and communicated to the Head of Department.
• Ensure the growth of internal talent within the outlet is successfully implemented.
• Support and implement new Talent Development initiatives.
• Identify internal and external talents that match Kempinski’s DNA values.
• Support career development by training and assigning multi-tasking.
• Grow talent in order to present candidates in quarterly Talent Transfer Calls. 
• Give constant feedback to all employees of the outlet. 
• Conduct yearly performance appraisals and performance reviews for all employees of the outlet whilst providing feedback on their job performance.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired skills and Qualifications:

• Degree/ Diploma in Hotel management.
• Basic Certification in Food and Beverage Service Operations.
• At least three years’ experience in a similar position.
• Presentable, well-spoken individual.
• Pleasant and outgoing personality.
• Ability to express oneself clearly and concisely.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Knowledge of other foreign languages will be a distinct advantage.
• Ability to remain calm and composed under pressure.
• Knowledge and experience in the use of Micros and Fidelio.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.