Outstation Manager.Catering at Kenya Airways

Description

The Catering Operations Manager- outstation will be responsible for implementing the operation, evaluation and development of the catering processes across all outstation catering units by ensuring adherence to product, equipment and supplies requirement for greater customer satisfaction and cost effectiveness.

The role exists to:

• Ensure all Catering safety and security guidelines and regulations are observed and incorporated in all catering stations.
• Ensure adherence of service standards by catering units across the network.
•  Monitor product quality from all stations and ensure adherence to laid down Service level agreements and meal specifications.
• Ensure all outstation budgets are adhered to and monitor wastage
• Monitor product quality and specifications from all assigned catering stations and raise findings immediately in case of deviation from agreed upon specifications.
• Ensure Outstation catering units dispatch flights on time and comply to KQ Catering specifications.
• Monitor over catering into Nairobi, match as closely as possible to no show indices
• Ensure compliance to catering audits and meals selections on all assigned stations and ensure high hygiene standard are adhered to.
• Ensure meal surveys are are undertaken for all assigned stations and prepare quarterly reports for analysis.
• Analyze feedback from voyage reports on all assigned stations and OTI’s, follow up on necessary action for improvement.
• Constantly evaluate and appraise catering stations performance. to ensure high performance level as stipulated in the contract
• Ensure all contracts to assigned stations are valid and renewal or retendering is initiated in a timely manner.
• Ensure timely supply of catering equipment and supplies to all assigned catering stations
• Ensure sufficient stocks are held at all catering stations and there is no excess equipment.

Qualifications

•  Degree in Food and Beverage or related field
• At least 3 years’ experience in a hospitality background or airline catering.
• Good knowledge of in-flight catering product and development cycle
• Knowledge of food safety systems
• Auditor training in basic food handling
• Computer proficiency
• Good communication skills
• Organizational and analytical skills