PA/Admin Secretary at Aga Khan Education Service, Kenya (AKESK)

Role Summary
The Personal Assistant provides administrative support to the Headteacher while serving as the first point of contact for parents, staff and visitors. The role also includes supporting school marketing and events logistics. This position requires an organized, detail-oriented and personable individual who can represent the school positively and maintain confidentiality at all times.

Key Responsibilities:

• Receive parents and visitors, directing them to the relevant personnel with professionalism and courtesy.
• Effectively handle telephone requests on behalf of callers or the school, ensuring accurate and timely responses.
• Provide the highest standard of customer care to parents and visitors, upholding the school’s image at all times.
• Ensure safety procedures are followed by issuing passes and lanyards to all visitors and maintaining accurate visitor sign-in records.
• Assist with filing, photocopying and circulation of correspondence as required.
• Provide administrative assistance to staff as needed.
• Support the Headteacher with scheduling, follow-ups and preparation of basic documents.
• Act as a liaison between the school and the HR Department.
• Ensure the reception area remains tidy and welcoming.
• Assist the Headteacher in marketing the school to enhance student enrolment numbers.
• Assist in communicating with parents on aspects of school life as directed.
• Support the circulation of newsletters, announcements and notices prepared by the school leadership or marketing team.
• Support the coordination of weekend and holiday school events and activities through logistics and execution support.

The requirements

Qualifications and Experience:

• Bachelor’s degree in Administration, Communications, Management or a related field.
• Minimum of 2 years of proven experience in an administrative or assistant role.
• Experience in an educational setting is preferred.
• Basic working knowledge of Microsoft Office and Google Suite applications.
• Strong command of written and spoken English.
• Competence in record-keeping, data management and file systems.