Partner Manager - (22000081) at Safaricom Kenya

Detailed Description

Reporting to the Tribe Lead. The position holder will be responsible for all partnership management within the tribe. They support the end to end process of onboarding the partners in adherence to the company wide sourcing strategies. They ensure that we gain maximum value from the partnership by managing the relationships, processes and overall performance & SLAs.

Craft Vision & Skills

• Define and execute relevant strategies to scan and identify partners guided by overall tribe mission and product category roadmaps.
• Actively negotiate commercial models with potential partners to maximize Tribe value and return on investment
• Establishes productive, professional relationships with key personnel in the active partnerships.
• Track, analyze and forecast business growth from existing partnerships as well as identify further areas of opportunity for growth in line with the Tribes OKRs
• Ensures partner compliance with partner agreements and constantly reviews performance of all partners with constant feedback to all stakeholders for areas of improvement in accordance to contract agreements.
• Develops local and global relationships with Partners and actively facilitates other internal teams to do so when needed.
• Manages potential partner conflict with other stakeholders by fostering excellent communication internally and externally, and through strict adherence to partner rules and engagement.
• Proactively manages the partner portfolio to advice for review of contracts, termination of contracts, and extension of contracts .
• Creates and manage a recurring partner communication strategy, including quarterly business reviews and potential new opportunities and feature updates
• Works to ensure all reconciliation and payments for partners are done.
• Organize and coordinate joint planning sessions and processes with the Partner and all other relevant stakeholders.
• Understanding of the core levers of the business in order to independently scan the market for potential partners in adherence to overall tribe mission.
• Organize for opportunities to expose relevant stakeholders to potential partners in line with the new areas of business according to overall tribe mission.
• Collaborate with various product owners to understand the roadmap and category strategies to proactively provide options of partnerships to ease go to market and proposition build.
• Facilitate end to end partner onboarding rituals in accordance to agreed sourcing company policies.
• Justify for onboarding of strategic partners for key propositions build demonstrating the value and potential of the partnership in conjunction with commercial management and other relevant stakeholders.
• Define partner onboarding strategies and framework together with other stakeholder to creating winning relationships.

QUALIFICATIONS

• Bachelor’s Degree from a recognized university.
• Knowledge of principles of the different technologies required in this tribe- cloud computing, cyber security, IoT and digital business capabilities.
• Experience in partners management would be an added advantage.
• Certification by a recognized professional body will be an added advantage
• Experience in the B2B business models and environments with certifications in this area.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.