Customer Service Intern at FlexPay

Roles and Responsibilities

• Assist in responding to customers’ questions and concerns on all B2B/B2C products and services offered by the company on all approved communication channels.
• Offering after-sales services on the FlexPay product; actively identify customer concerns and resolve a range of customer issues.
• Transfer unresolved issues for escalation to relevant persons and follow up for timely resolution.
• Maintain appropriate customers and product records.
• Prepare required reports and ensure updated customer accounts.
• Coordinate with all sales channels for retention efforts on existing customer bases.
• Ensure confidentiality of customer information.
• Any other duties assigned by the line manager

Qualifications

• Bachelor’s degree or a diploma in business or any other related field
• Proven customer support experience will be an added advantage.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt or respond to different types of characters.
• Call Center experience will be an added advantage
• Well presented and able to communicate effectively in English in both verbal and written communication.
• Interpersonal skills
• Strong Work Ethics.