Platform Support Lead at Platinum Advisory Consulting

The Platform Support Lead will be responsible for producing information resources such as sample code, how-to guides, webinars, reference implementations, interoperability bridges, etc. that make it easy for independent EdTech application developers (AppDevs) to develop RESPECT CompatibleTM EdTech apps, for independent localizers to localize them, for Ministries of Education to deploy them, for Mobile Network Operators to host them, and for teachers to use them. The Platform Support Lead will work at the intersection of software engineering, developer experience, and ecosystem support, orchestrating the production of the SDKs, tools, documentation, bug-tracking, and technical support systems needed to make RESPECT the world’s most developer-friendly EdTech platform. This role reports to Reports to Director of Platform Evangelism.

Key Responsibilities

• Lead the development of sample code, reference apps, technical documentation, worked examples, step-by-step guides, and all other resources needed by AppDevs.
• Lead the design, implementation, and usage of bug tracking, versioning, and support ticket systems.
• Build and coordinate a developer-support system that accepts AppDev feedback from across the Web.
• Identify the tools, libraries, frameworks, and other resources most often used by AppDevs, and arrange for them to support RESPECT.
• Collaborate closely with the Platform Development and Evangelism teams to identify and lower technical barriers that would otherwise block or slow the progress of the technical staff of RESPECT’s Sides in their support for RESPECT.
• Track developer satisfaction scores and support success rates.
• Consolidate, prioritize, and communicate user feedback to the developers of the RESPECT Platform, to ensure the Platform’s responsiveness to user needs.
• Any other engagements directed/delegated by the supervisors.

Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
• 5–10 years of experience in software engineering, developer relations, or technical product management. At least 2 years leading or coordinating teams.
• Demonstrated competence in the production of developer tools, SDK development, and software documentation.
• Demonstrated competence in the production of sample code, worked examples, reference implementations, etc.
• Proven track record of leading or supporting technology adoption lifecycles, ideally in EdTech or commercial software contexts.
• Demonstrated competence in managing and supporting external developer ecosystems — preferably for platforms and/or APIs.
• Deep familiarity with Android, or cross-platform mobile development, ideally in Africa’s resource-constrained environments.
• Excellent written and verbal communication skills in English.
• Demonstrated competence in triaging technical issues, reproducing bugs, and submitting actionable fixes or escalation reports.
• Demonstrated competence working with GitHub, CI/CD workflows, and developer support platforms.