Policy Administration Associate (Internal Candidates Only) at Britam

Job Purpose

Assist in posting collected premiums in a timely and accurate manner and maintain data integrity of the system by ensuring accurate and timely processing of premiums in the system targets

Key Responsibilities

• Assist in processing and posting of premiums
• Assist in processing refunds for all unexpected but received premiums
• Updating databases for premium collections on direct debits and automated check-offs
• Processing refunds for all unexpected but received premiums.
• Updating databases for premium collections automated check-offs
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved Delegated Authority Matrix

Knowledge, Experience And Qualifications Required

• Bachelor’s Degree in a business related field.
• At least 1-year experience in a similar position

Technical/ Functional competencies

• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements

Core Competencies

Emerging Leaders In Britam Need To

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.