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  • Posted: May 26, 2022
    Deadline: Not specified
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  • Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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    Principal Engineer - Transport and IP Support

    Brief Description

    Reporting to the Senior Manager – Converged Network Support the position holders’ responsibilities shall be to Provide leadership in fault resolution, configuration changes, quality assurance and system improvement to deliver reliable and quality transport network &  IP domain.

    Key Responsibilities

    Fault Management:

    • Follow up to ensure all issues escalated to equipment or service providers are resolved within SLA.
    • Ensure all tickets are resolved and updated in remedy within the agreed OLA
    • Escalation level for major/critical failures within the network
    • Formulate Fault management procedures and maintain known issue DB

    Vendor Management:

    • Organize supplier monthly operations review meetings to ensure the adherence of SLA and contract
    • Management of Support conts and ensure adheherence to
    • Participate in Quarterly evaluation and review of transport and IP services suppliers
    • Participate in contract negotiation

    Transport Optimization:

    • Recommend optimization to improve resiliency in the IPRAN and IP Core dormains
    • Participate in the formulation of  high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains
    • Follow up with equipment vendors to provide hardware and software road maps and advice the business on the implementation
    • Recommend future proof network solutions
    • Conduct tests and recommend route optimization configurations in the IP core

    Change management:

    • Approve / reject transport & IP network changes
    • Coordinate changes in the transport & IP network
    • Ensue all the changes, designs and transport changes are implemented on time and with 100% accuracy

    Process management:

    • Develop and update acceptance, change, access, software upgrade and Disaster recovery and  processes and procedures for the transport & IP network
    • Ensure all the BCP results are updated on the sharepoint
    • Organize, supervise and document transport disaster recovery

    Proactive management:

    • Ensure all service protection mechanisms are in place
    • Make a Schedule BCP tests to ensure end to end redundancy for both IPRAN (RSG) and IPCORE
    • Ensure all transport network elements are well synchronized and receive right clock and that the network clock is transmitting the good clock
    • Track the network spare availability

    Cost management:

    • Recommend equipment/ technology that has contribute to lower NOPEX and TCO
    • Conduct POC tests for new technologies before they are introduced to the network
    • Remove configuration and power down old legacy equipment to save on space and power

    QUALIFICATIONS

    • Degree in Electrical, Electronics, Telecommunication Engineering, IT or related field;
    • Work Experience of 4 years in transmission domain in a fast-paced telecommunications environment –Involved in installations /commissioning and maintenance;
    • Technical professional certifications in the IP domain will be an added advantage.
    • In-depth understanding and experience of IP network and Support life cycle.
    • Good understanding of service configurations and deployment in transport and IP domain
    • Strong analytical and problem resolution skills
    • Experience troubleshooting of Dense Wavelength Division Multiplexing (DWDM) and Routing systems.
    • Strong relationship building skills.

    Closing date: 31 May 2022

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on safaricom.taleo.net to apply

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