Principal Engineer - Transport and IP Support at Safaricom Kenya

Brief Description

Reporting to the Senior Manager – Converged Network Support the position holders’ responsibilities shall be to Provide leadership in fault resolution, configuration changes, quality assurance and system improvement to deliver reliable and quality transport network &  IP domain.

Key Responsibilities

Fault Management:

• Follow up to ensure all issues escalated to equipment or service providers are resolved within SLA.
• Ensure all tickets are resolved and updated in remedy within the agreed OLA
• Escalation level for major/critical failures within the network
• Formulate Fault management procedures and maintain known issue DB

Vendor Management:

• Organize supplier monthly operations review meetings to ensure the adherence of SLA and contract
• Management of Support conts and ensure adheherence to
• Participate in Quarterly evaluation and review of transport and IP services suppliers
• Participate in contract negotiation

Transport Optimization:

• Recommend optimization to improve resiliency in the IPRAN and IP Core dormains
• Participate in the formulation of  high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains
• Follow up with equipment vendors to provide hardware and software road maps and advice the business on the implementation
• Recommend future proof network solutions
• Conduct tests and recommend route optimization configurations in the IP core

Change management:

• Approve / reject transport & IP network changes
• Coordinate changes in the transport & IP network
• Ensue all the changes, designs and transport changes are implemented on time and with 100% accuracy

Process management:

• Develop and update acceptance, change, access, software upgrade and Disaster recovery and  processes and procedures for the transport & IP network
• Ensure all the BCP results are updated on the sharepoint
• Organize, supervise and document transport disaster recovery

Proactive management:

• Ensure all service protection mechanisms are in place
• Make a Schedule BCP tests to ensure end to end redundancy for both IPRAN (RSG) and IPCORE
• Ensure all transport network elements are well synchronized and receive right clock and that the network clock is transmitting the good clock
• Track the network spare availability

Cost management:

• Recommend equipment/ technology that has contribute to lower NOPEX and TCO
• Conduct POC tests for new technologies before they are introduced to the network
• Remove configuration and power down old legacy equipment to save on space and power

QUALIFICATIONS

• Degree in Electrical, Electronics, Telecommunication Engineering, IT or related field;
• Work Experience of 4 years in transmission domain in a fast-paced telecommunications environment –Involved in installations /commissioning and maintenance;
• Technical professional certifications in the IP domain will be an added advantage.
• In-depth understanding and experience of IP network and Support life cycle.
• Good understanding of service configurations and deployment in transport and IP domain
• Strong analytical and problem resolution skills
• Experience troubleshooting of Dense Wavelength Division Multiplexing (DWDM) and Routing systems.
• Strong relationship building skills.

Closing date: 31 May 2022