Principal, Marketing/Member Customer Experience Officer (MG6) at National Social Security Fund (NSSF)

Reporting to the Senior Principal Officer, Marketing/Member Experience he/she will be responsible for aggressive and innovative marketing campaigns, including activations, media management & experiential campaigns.

KEY RESPONSIBILITIES:

• Participate in brand building activities through extensive member education using media, road shows and sponsorships;
• Support Customer Service initiatives to ensure customer satisfaction;
• Keep inventory and oversee the distribution of marketing and sensitization materials to the branches/regions;
• Support branches and regions with their marketing activities;
• Participate in event management;
• Draft reports after every marketing campaign;
• Support the marketing and brand department on financial issues, including but not
• limited to drafting the departmental budget.
• Attend to customers through responding to their queries and providing guidance where necessary ;
• Receive correspondences for the institution, sign for receipt and facilitate dispatch to the respective office or persons;
• Collect customer feedback and prepare weekly reports to help in improving products/services; and
• Cross sell the Institute's products to potential and existing customers to aid the department in meeting its targets.

JOB REQUIREMENTS/SPECIFICATIONS

• Bachelor’s Degree in Marketing, Business Administration or related field from a recognized institution;
• Professional Qualification in Marketing, Business Administration or related field;
• At least five (5) years’ work experience; and
• Proficiency in computer applications.