Product Configuration Specialist at KCB Bank Kenya

Job Description

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. 
• Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from new business or customer requests
• Support the progression of change requests from product managers and business users to testing, prototyping, deployment, and regression tests post deployment
• Work with different stakeholders including Technology, Risk, Customer Experience and Operations team in ensuring DFS product delivery standards are adhered to
• Support channels systems to ensure system health and resolve customer queries raised.
• Maintain good quality documentation of configuration changes made on the platforms including roles and permissions matrix of the platforms
• Support deployment, configurations and support for channels systems.

Academic & Professional

Education

• Bachelor’s Degree    Computer Science/ Technology related  

Professional Qualifications  

•  Project Management/ Product Management/ Agile Methodologies 
• Masters Degree    Computer Science or Business related 

Experience

• Total Minimum No of Years’ Experience Required    5

Detail    Minimum No of Years

•    2 years  Product development  
•    3 years  Business Analysis and integrations
•    2 years  Project Management / Relationship Management
•    2 years  Mobile Money Payments,erp or Lending Platform  Configuration and Support
•    2 years  Customer Experience Management