Project Delivery Manager at Absa Bank Limited

Job Summary

• Responsible for coordinating project teams involved with change delivery, addressing technical challenges, and maintaining effective communication with stakeholders to achieve successful change delivery.
• Responsible for successful deployment of programs/projects, collaborating with project leads and project stakeholders while ensuring project delivery meets necessary outputs within agreed timelines, scope, budget, quality, and control standards.

Job Description

Key accountabilities/Deliverables/Outcomes

Accountability: Change Delivery - Time Split (50%)

• Participate in project standups and meetings and co-ordinate efforts towards successful change delivery.
• Ensure change requests are raised on Service Now and tabled at the Change Approval Board (CAB) for the overall implementation of projects and that all required tasks are included and approved prior to the deployment.
• Work with the Project Manager to co-ordinate resources required for all impacted components (systems) in the deployment.
• Prepare an executive pack for the delivery of the change before deployment and socialize with impacted stakeholders.
• Track the pre-requisites - entry criteria (e.g., System Integration Testing (SIT), User Acceptance Testing (UAT), Non- Functional Testing (NFT), Go No Go Decision and deployment - exit criteria (Sanity Checks, Live Proving or Support decision to rollback when challenges are encountered.)
• Put in place and activate the roll back plan where required working closely with the Project Manager and respective technology resources.
• Co-ordinate and sequence run book activities for change delivery and work with the UAT/Test Manager to gather test scenarios to support live proofing as sequenced in the delivery run book.
• Put in place a downtime plan if required and communicate to the relevant/impacted stakeholders for socialization/approvals.
• Maintain a desired level of quality in change delivery, at every stage of the process.

Accountability: Communication - Time Split (25%)

• Work with the Project Managers, People Change Managers and Technology resources to put in place and activate a hyper care plan post Go live.
• Activate communication channels working with the People Change Manager to provide progressive updates to support teams and stakeholders before, during and after delivery.
• Track Constraints, Risks, Issues, Dependencies and Assumptions raised before, during and after change deployment.
• Coordinate stakeholders’ engagement to advice on governance requirements for change delivery.

Accountability: Governance & Risk Management - Time Split (10%)

• Ensure that all tasks carried out comply with departmental procedures, mandatory quality standards and agreed architectural framework.
• Manage compliance with project practices and methodologies while being proactive with any resourcing and financial constraints.
• Implementing self-health-checks and improvements to ensure effective control is always maintained.
• Standards to be employed and/or developed in the preparation of all products and plans for the process of quality assurance, review, and control.

Accountability: Controls -Time Split (15%)

• Ensure all documentation relating to deployments are in place and available via central depository as per governance process.
• Ensure that all activities and duties are conducted in full compliance with regulatory requirements, Enterprise Risk Management Framework (ERMF) and internal Absa Bank Policies and Standards.
• Understand and manage risks relevant to the role.
• Ensure adherence to the IT security policies and controls in accessing any system.
• Comply with Operational risk and rigor in respect to protecting our people, customers, assets and the organization.
• Ensure all requests are properly authorized prior to implementations.
• Ensure to support audits being performed.

Role/person specification

Preferred Qualification

• PRINCE2 or PMP and Agile Certified
• Ms Project online /Project Management Planning tools

Preferred Experience

• Expert in planning, monitoring, controlling and delivering projects plans.
• Ability to effectively manage stakeholder and influence decisions to facilitate successful delivery of change projects.
• Track record in effectively managing change delivery.
• Capability to rapidly, pre-empt, assimilate, and respond to complex problems, while challenging status quo and driving solutions in a structured manner towards successful change delivery.
• Familiar with Prince 2 methodology, PMP, Agile, Scum or any other relevant Change/Project management methodology.
• Knowledge of the Change Governance Framework.
• Good understanding of value-based management principles
• Expert in use of project management software’s, collaborative tools, and presentation.
• Experience in managing technology-based change deliveries.

Knowledge and Skills

• Practical knowledge and application of project management best practices, disciplines, and methodologies
• Practical knowledge and application of Change Management skills
• Mobilizing and managing business and technology resources against a value-based agenda.
• An understanding of Absa products and services to assess the impact of change delivery.
• Knowledge of Agile methodologies
• Knowledge of the Absa change governance and policy framework is essential.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)