Project Sales Specialist at Twyford Tile

JOB PURPOSE

• The MICASSO Project Sales Coordinator will provide day-to-day field execution, customer coordination, logistics follow-up, documentation support, and site assistance to the Engineering Manager.
• The role is designed to ensure that project-related activities are executed efficiently on the ground, allowing the Engineering Manager to focus on client negotiations, project development, commercial decisions, and overall project management.

KEY RESPONSIBILITIES

PROJECT & CUSTOMER FIELD SUPPORT

• Conduct regular visits to engineering customers, contractors, project offices, and construction sites.
• Support the Engineering Manager with day-to-day field activities and customer requirements.
• Deliver and collect project-related documents, including:
• Invoices
• Statements
• Contracts
• Samples
• Quotations
• Product documents
• Other approved company correspondence
• Ensure documents and samples are delivered to the correct customer or project contact promptly.
• Assist with simple customer communications and information sharing.
• Maintain professional relationships with customers and project stakeholders.
• Report customer feedback and field observations to the Engineering Manager and Customer Service Supervisor.

LOGISTICS & DELIVERY COORDINATION

• Coordinate with the Logistics team regarding project deliveries.
• Confirm vehicle allocation, loading, dispatch, and delivery arrangements.
• Follow up with drivers regarding delivery progress.
• Verify whether deliveries have been completed as scheduled.
• Immediately report delays, delivery challenges, or changes to the Engineering Manager and Customer Service Supervisor.
• Assist with resolving routine delivery-related issues at the project/site level.
• Where required, obtain proof of delivery and other supporting documentation.
• Maintain accurate records of field delivery activities

COORDINATION WITH CUSTOMER CARE

• Work closely with the Engineering Customer Service Supervisor to ensure seamless coordination between online customer support and field execution.

Customer Service Supervisor:

• Handles online enquiries.
• Maintains customer/project records.
• Tracks orders and customer issues.
• Coordinates internal information.
• Provides customer updates.

Project Sales Coordinator:

• Handles field visits.
• Delivers documents and samples.
• Verifies site information.
• Supports physical delivery coordination.
• Collects photographs and evidence.
• Executes tasks requiring physical presence.
• Reports field findings back to the relevant team.

Ensure that information obtained from field visits is promptly communicated and properly recorded.

SITE VISITS & PROJECT SUPPORT

• Visit construction sites and customer locations as required.
• Conduct basic site checks and collect relevant information requested by the Engineering Manager.
• Take photographs and videos for project documentation where required.
• Verify delivery quantities or visible product damage when assigned.
• Collect supporting evidence for customer complaints or project issues.
• Assist with basic on-site coordination.
• Relay technical or commercial concerns to the Engineering Manager rather than making unauthorized commitments.
• Support project inspections and customer meetings when required.

DAMAGE VERIFICATION & CLAIM SUPPORT

• Visit customer sites to verify reported product damage where required.
• Take clear photographs and document affected products.
• Record:
• Product type
• Quantity affected
• Number of damaged cartons/pieces
• Delivery details
• Project location
• Date of delivery
• Submit accurate information to the Customer Service Supervisor and relevant departments.
• Assist with collection of documents and evidence required for claims.
• Follow up on assigned physical actions relating to damage claims.
• Report any discrepancies between customer claims and actual site conditions.

DOCUMENT & SAMPLE MANAGEMENT

• Deliver samples to customers, consultants, contractors, and project sites as instructed.
• Ensure samples and documents reach the correct recipient.
• Obtain acknowledgement or confirmation of receipt where required.
• Collect signed documents and return them to the relevant department.
• Maintain proper records of documents and samples delivered or collected.
• Handle company documents and customer information confidentially.

COMPETITOR & MARKET INFORMATION

During field visits, collect relevant market information including:

• Competitor products.
• Competitor brands present on project sites.
• Product pricing where legitimately obtainable.
• Product displays.
• New project developments.
• Construction progress.
• Customer preferences.
• Competitor activities.
• Market trends.
• Pay particular attention to relevant tile and building-material competitors.
• Provide accurate field observations to the Engineering Manager and Sales/Marketing teams.

PROJECT INFORMATION & FIELD REPORTING

After field assignments, provide timely updates covering:

• Customer visited.
• Project/site visited.
• Purpose of visit.
• Activities completed.
• Documents/samples delivered or collected.
• Delivery status.
• Site observations.
• Customer feedback.
• Damage observations.
• Competitor observations.
• Outstanding actions.
• Issues requiring escalation.