Property Account Manager at Britam

Job Purpose and Key responsibilities

The job holder will be responsible for pursuing and closing property management business leads and growing the property management book. The position will be required to grow and retain existing accounts. They will also be responsible for growing and maintaining client relationships by presenting new solutions and property value optimization to clients and will report to the Head of Property Services.

Key responsibilities

• Develop and drive the strategic goals for the property management business
• Identify new opportunities and analyse the progress of opportunities and make recommendations that enhance growth of property management business
• Sales pitches, bids and development of proposals to acquire new business
• Manage key relationships with existing and prospective clients;
• Provide Customers with superior service standards through lease administration, tenant management and relations and client reporting
• Responsible for leasing, tenant contracting and lease administration
• Cost management through effective and efficient supplier management.
• Manage rent collections, landlord disbursements, reporting, budgeting, projections and reserves
• Supervise and manage the performance of Property Associate.
• Comply with statutory and other relevant regulatory bodies.
• Adhere to internal and external risk and compliance standards.
• Delegated Authority; As per the approved delegated authority matrix.
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

• Revenue
• Cost Management
• Occupancy Rate
• Client Satisfaction Index

Knowledge, experience and qualifications required

• Bachelors’ Degrees in real estate or related field.
• 6 - 8 years’ experience in a similar position, of which 3 years must be at management level.
• Property Management and Facilities Management Background.
• Experience in management of property portfolios.
• Business Development experience.
• Registration with relevant professional body.

Technical/ Functional competencies

• Knowledge of Real Estate Investment and Management
• Business development and networking skills
• Excellent Communication skills
• Proposal Development
• Property management

Core Competencies

Change Leaders in Britam need to:

• Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
• Continuously configure and adapt the functional area to most effectively suite the future view of the business;
• Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
• Be in touch with the changing industry, customer needs and international best practice;
• Improve the efficiency of the function by appropriately challenging managers about operational and tactical
• issues;
• Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
• Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
• Facilitate functional integration;
• Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business;
• Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
• Ensure alignment of strategy, objectives and deliverables within the function;
• Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
• Ensure a seamless experience for clients;
• Appropriately allocate funds and capital to maximize shareholder value;
• Adequately manage operational risk;
• Increase operational efficiency;
• Provide access to accurate and consistent information and services across all channels;
• Improve quality and speed of decision making across the business.