Property Associate at Britam

Job Purpose:
 

The job holder will be Responsible for tenant and client relations, coordination and management of invoicing, payments, billings, and collections as well as administration of leases, documentation and service charge. The individual will also be responsible for supplier management and payments for the property services department in liaison with the property finance associate and will report to the Property Account Manager.

Key responsibilities

• Creation of accounts and first point of contact for tenants.
• Lease administration and documentation.
• Facilitate Britam Branch payments for rentals, utilities.
• Supplier management for department: contracts and payments.
• Service Charge and rent billing/invoicing, collection and follow up.
• Coordinate payments for utilities, insurance and other fees for the department.
• Administration/procurement/ERP administration.
• Coordinating property inspections, audits and surveys.
• Preparation and coordination of property reports and tenant and client statements.
• Comply with statutory and other relevant regulatory bodies.
• Adhere to internal and external risk and compliance standards.
• Delegated Authority; As per the approved delegated authority matrix.
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

• Collections
• Reporting TAT
• Client Satisfaction Index

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

• Bachelors’ Degree in administration, finance, accounting or related field.
• 3-4 years’ experience in property administration and operations.

Technical/ Functional competencies

• Knowlege of property market and technical functions
• Excellent Communication skills.
• Strong organisational and analytical skills.
• Superior customer service skills.

Core Competencies

• Emerging Leaders in Britam need to:
• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.