Protocol Officer, Noc at United Nations Office at Nairobi (UNON)

Responsibilities

Administration and Resource Management

• Supervise the preparation and review of official correspondence, including note verbales, briefing notes, reports, memoranda and communications with government authorities and client entities.
• Monitor and report on the Unit's performance against established key performance indicators (KPIs) and recommend corrective measures where necessary.
• Prepare budget proposals and cost estimates for the Unit and monitor implementation and expenditure to ensure compliance with approved allocations and financial regulations.
• Review and validate service billing and cost recovery reports for client entities subscribing to HCSU services.
• Identify operational risks and service delivery challenges and recommend appropriate mitigation measures to management.
• Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Ensure that requirements and background information used for data analysis are documented.

Human Resources Management:

• Manage and supervise staff of the Unit, including work allocation, performance management, and professional development.
• Coordinate human resources actions within the Unit, including recruitment, onboarding, learning and development, succession planning and separation, in accordance with UN policies and procedures.
• Foster a collaborative, inclusive and client-oriented work environment and promote high standards of professionalism, accountability and service excellence.
• Identify training needs and ensure staff have the knowledge and skills required to effectively perform their functions.
• Perform other related duties as assigned.

Education

• Advanced university degree (Master's degree or equivalent) in International Relations, Political Science, Law, Public Administration, Diplomacy, Foreign Affairs, Business Administration or a related field is required.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience

• A minimum of five (5) years of relevant and progressively responsible working experience in protocol services, diplomatic relations, government liaison or a related area is required.
• Experience in the interpretation and application of host country agreements, privileges and immunities and liaison with government authorities is required.
• Experience supervising staff and managing service delivery operations is required. Experience in the United Nations Common System or international organization is desirable.
• Experience using information management systems and analyzing service delivery data to support operational decision-making is desirable.

Deadline : Aug 26, 2026