Public Area Supervisor at Accor

Job Description

What you will be doing:

• Responsible for the cleanliness of hotels public areas including hotel exteriors.
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Train and inspect the performance of assigned public area attendants ensuring that all procedures are completed as per the hotel's operating standards and that they are informed daily about priorities
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Keep records of special cleaning and maintenance up to date.
• Establish cleaning programs to maintain top cleanliness and hygiene standards.
• Ensure emergency procedures are followed strictly.
• Ensure health and safety as well as hygiene rules are strictly followed.
• Perform any other reasonable duties as required by the department head at all time.
• Ongoing training, coaching and development of Colleagues to impact overall departmental morale
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

Required experience/skills/years in this role:

• Minimum of 1-year experience in a supervisory capacity in a hotel Housekeeping environment 
• Good knowledge in Microsoft Office. 
• Experience with Hotel Property Management System. 
• Good knowledge of HSK equipment & machinery 
• Proven training skills. 
• Good business practice. 
• People management knowledge.