Jobs at Accor

Job Description

• Develops new business for the hotel and maintain business relationship with potential and existing accounts. ​
• Performs duties within the framework defined by the chain and hotel norms and by internal regulations.​
• Ensures the fulfillment of client’s requirement and commitment based on assigned market.​
• Maintain accounts, contacts, activities, and business details within the appropriate software applications.​
• Work closely with other departments to ensure all details of the contract were delivered and Guests depart satisfied.
• Visit to former existing and potential clients, especially commercial accounts, and follow directions and activities of the team
• Establish parameters, quotes and negotiate prices
• Ensure the subordinates are performing their tasks properly and efficiently

Qualifications

• Minimum 3 years of experience, preferably in a hotel or travel industry environment.​
• Excellent communication Skills (English & Effective people objectives of key stakeholders :  Guest, Owner, Employees and Accor
• Experience in preparing Business Cases, usage of online sales Tools, GDS and RFPs' will be an added advantage
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual.​
• Strong interpersonal and problem-solving abilities and to plan with a strong attention to detail.​
• Ability to work well under pressure in a fast-paced environment.​
• Excellent communication and interpersonal skills.
• Effective verbal/written communication in English

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Job Description

• Coordinate with housekeeping staff to optimize workflow and task delegation.
• Serve as the bridge between housekeeping, front office, and other key departments.
• Assist in crafting and managing staff schedules to meet operational demands efficiently.
• Support the Housekeeping Manager in task prioritization and distribution.
• Maintain vigilance over cleanliness standards, conducting regular inspections to uphold our reputation for excellence.
• Address guest requests and concerns promptly, ensuring swift resolution in collaboration with the team.
• Manage inventory of cleaning supplies and amenities, coordinating replenishment as needed.
• Generate insightful reports on housekeeping activities and performance to drive continuous improvement.
• Maintain meticulous documentation of housekeeping-related tasks and activities.
• Uphold safety protocols and ensure compliance with health regulations at all times.
• Promptly report and address any safety concerns that arise.
• Manage incoming calls with professionalism and efficiency.
• Assign rooms and tasks to team members, ensuring smooth operations.
• Enforce security procedures when issuing keys.
• Handle lost and found property according to established policies.
• Provide prompt assistance to guest inquiries and requests.
• Keep team members updated on relevant guest information and maintain accurate guest profiles.
• Fulfill administrative and IT duties as required.
• Report maintenance issues promptly and accurately.
• Foster seamless communication with other departments to enhance efficiency.
• Regularly update systems to optimize room availability.
• Execute additional tasks as assigned by the Housekeeping Manager.

Qualifications

• Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
• Exceptional and refined communication abilities, inspiring and empowering team members to achieve excellence.
• Expertise in housekeeping operations, including advanced cleaning techniques, meticulous inventory management, and stringent quality assurance protocols.
• Ability to thrive in a dynamic, fast-paced environment while upholding exacting standards of luxury hospitality.
• Familiarity with sustainability practices in housekeeping is advantageous, reflecting a commitment to environmental stewardship and progressive luxury service standards.

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Job Description

What you will be doing:

• Responsible for the cleanliness of hotels public areas including hotel exteriors.
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Train and inspect the performance of assigned public area attendants ensuring that all procedures are completed as per the hotel's operating standards and that they are informed daily about priorities
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Keep records of special cleaning and maintenance up to date.
• Establish cleaning programs to maintain top cleanliness and hygiene standards.
• Ensure emergency procedures are followed strictly.
• Ensure health and safety as well as hygiene rules are strictly followed.
• Perform any other reasonable duties as required by the department head at all time.
• Ongoing training, coaching and development of Colleagues to impact overall departmental morale
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

Required experience/skills/years in this role:

• Minimum of 1-year experience in a supervisory capacity in a hotel Housekeeping environment 
• Good knowledge in Microsoft Office. 
• Experience with Hotel Property Management System. 
• Good knowledge of HSK equipment & machinery 
• Proven training skills. 
• Good business practice. 
• People management knowledge. 

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Job Description

• Consistently offer professional, friendly and engaging service. 
• Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. 
• Conduct regular inspections of all guest rooms / Public Areas. 
• Identify training needs and train all Supervisors and Colleagues as required. 
• Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through. 
• Address all guest concerns and react quickly, logging and notifying proper departments accordingly. 
• Balance operational, administrative and Colleague needs.
• Follow departmental policies and procedures. 
• Report necessary maintenance items. 
• Follow all safety and sanitation policies. 
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 
• Follows all policies and procedures ascertained by the hotel. 
• Attend meetings and training sessions as required.
• Any additional duties assigned.

Qualifications

• Diploma or Degree preferably in hospitality or related field.
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
• Experience in luxury hotel / resort environment.
• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leads to constantly improve the guest service experience.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible and able to embrace and responds to change effectively.

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Job Description

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required 
• Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
• Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
• Assist in the recruitment and selection of Team Members for the department, when required
• Organise skill training for housekeeping team members in conjunction with the Talent and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards 
• Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
• Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Conducts timely performance development appraisals for housekeeping team members 
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure 
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

• Proven experience as a Housekeeping Supervisor or similar role in a hotel environment.
• Excellent knowledge of cleaning and sanitation products, techniques, and methods.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and delegate effectively.
• Exceptional communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Availability to work shifts, including weekends and holidays, as needed.
• Additional certification in hospitality management or related field is a plus.