Public Communication Officer I at County Government of Nandi

Duties and Responsibilities

• Customer Support: Answer incoming calls and respond to customer inquiries regarding products, services, billing, and technical issues.
• Issue Resolution: Identify citizen needs, troubleshoot problems, and provide appropriate solutions in a timely manner.
• Documentation: Accurately log citizen interactions and update records in the CRM system to maintain a comprehensive history of inquiries and resolutions.
• Product Knowledge: Maintain an in-depth understanding of company products and services to effectively assist customers.
• Follow-up: Ensure follow-up on unresolved issues and keep customers informed of the status of their inquiries.
• Team Collaboration: Work closely with team members and other departments to escalate issues and share best practices.
• Adherence to Policies: Follow county protocols and guidelines, including compliance with relevant regulations and standards.

Qualifications:

• A bachelor’s degree in Communications, Journalism, Public Relations, or a related field
• Experience: Previous experience in a call centre or customer service role is preferred.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.