Quality Systems Officer at Metropolitan Hospital

DESCRIPTION

To develop, implement, maintain, and continuosly improve the organizaation's Quality Management System in line with applicable Kenyan regulatory requirements, industry standards and organizational policies to enhance service delivery, operational efficiency, and customer/patient satisfaction

RESPONSIBILITIES

Quality Management System Implementation

• Assist in developing, implementing, and maintaining the QMS in line with ISO standards or industry-specific systems.
• Monitor the effectiveness of quality controls, procedures, and processes.
• Support preparation for internal and external audits.

Audit & Inspection Support

• Support internal quality and compliance audits and follow up on corrective and preventive actions (CAPA).
• Help coordinate inspections by regulatory authorities (e.g., KEBS), and prepare documentation and evidence.

Quality Documentation & Reporting

• Maintain quality system documentation, including manuals, SOPs, forms, and records.
• Prepare and present quality performance reports to management.

Continuous Improvement

• Promote a culture of quality and continuous improvement across departments.
• Identify non-conformances and assist in developing implementation plans for improvements.

Training & Awareness

• Conduct or coordinate staff training on quality procedures, audit requirements, and quality culture.
• Ensure that staff understand their roles within the quality system.

Compliance Monitoring

• Track compliance with statutory or contractual quality requirements.
• Support corrective actions following quality incidents or compliance issues.

QUALIFICATIONS

• Diploma or Bachelor’s in health records, administration, quality, or related field
• Minimum of 3 years experience especially in a healthcare setting
• Process and systems improvement and auditing
• Strong knowledge of quality management principles (QMS overview, ISO standards).
• Excellent documentation, analytical, and report-writing skills.
• Fundamental audit skills and understanding of corrective actions.
• Good communication and interpersonal skills.
• Competency in Microsoft Office tools.