Real-Time Analyst at Solvo Global July, 2026

- Real-Time Analyst at Solvo Global
- View Jobs in ICT / Telecommunication / View Jobs at Solvo Global
Posted: Jul 17, 2026

Deadline: Not specified
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Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
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Real-Time Analyst
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Data, Business Analysis and AI , ICT / Computer
What You'll Do
- Monitor real-time performance and contact center KPIs.
- Manage service levels and workforce allocation throughout the day.
- Identify operational risks and provide immediate solutions.
- Adjust staffing plans to meet changing business demands.
- Generate performance reports and analyze trends.
- Collaborate with operations leaders to drive efficiency and SLA compliance.
- Escalate critical issues and support business continuity.
What We're Looking For
- Experience as a Real-Time Analyst (RTA), Workforce Management Analyst, or similar role.
- Strong analytical and problem-solving skills.
- Knowledge of contact center metrics, service levels, and workforce management practices.
- Experience with tools such as NICE, Verint, IEX, or similar WFM platforms.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, data-driven environment.
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Method of Application

Interested and qualified? Go to Solvo Global on www.linkedin.com to apply

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Real-Time Analyst at Solvo Global

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