Receptionist / Front Office Executive at Nanyuki Sports Club

QUALIFICATIONS AND REQUIREMENTS

• Diploma or Degree in Front Office Management, Hospitality Management, Business Administration, Customer Service, Public Relations or a related field.
• Minimum of 4 years' experience in a receptionist, front office, customer service, or administrative role, preferably in a hospitality, club, hotel or service oriented environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to interact professionally with club members, guests, management, and staff.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other office management systems.
• Good organizational and time management skills with the ability to multitask and work under pressure.
• Professional appearance, etiquette, and customer focused attitude.
• High level of integrity, discretion, and confidentiality.
• Ability to handle member inquiries, complaints, and requests courteously and efficiently.
• Experience in membership management systems or hospitality software will be an added advantage.
• Must be flexible to work weekends, nightshifts, public holidays and occasional extended hours as required by club operations.

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Receive and process payments, issue receipts and maintain accurate financial records in accordance with Club procedures.
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Prepare daily, weekly, and monthly front office reports as required.
Coordinate incoming and outgoing correspondence, mail, and deliveries.