Receptionist – Hospitality at Emerge Egress Consulting

Role Objective

Our client, a reputable hospitality establishment, is seeking a confident, personable, and detail-oriented Receptionist to serve as the first point of contact for guests and visitors. The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations.

Core Duties and Responsibilities

• Welcome and Receive guests courteously and professionally
• Facilitate guest arrival and departure processes in accordance with front office procedures.
• Handle guest enquiries, requests, and concerns, escalating issues when necessary.
• Manage incoming calls, emails, and front desk communication efficiently.
• Provide accurate information regarding hotel services, facilities, and policies.
• Coordinate with housekeeping, security, and other departments to enhance guest experience
• Maintain up-to-date guest records, reservations, and front office documentation.
• Assist with scheduling and coordination of meeting rooms and hotel facilities.
• Ensure the reception and front office areas are clean, organised, and presentable at all times.
• Provide general administrative support related to front office operations.
• Assist with transport arrangements and other services when required.
• Uphold hotel service standards and operational guidelines
• Perform additional duties as assigned by management

  Job Specifications and Qualifications

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite
• At least 2 years relevant work experience.
• Experience working in the hospitality industry will be an added advantage

Key Competencies

• Strong verbal and written communication skills.
• Excellent customer service orientation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Effective problem-solving abilities
• Professional demeanor and interpersonal skills