Job Openings at Emerge Egress Consulting

Role Objective

We are seeking a highly experienced and visionary Operations Director to lead the strategic growth, operations, and commercial performance of our events company.

This role is designed as a transitionary leadership position, with the successful candidate expected to evolve upon meeting agreed performance and leadership milestones.

The ideal candidate will bring deep experience in the events industry, strong business acumen, proven leadership ability, and the capacity to scale a creative, fast-paced organization.

Core Duties and Responsibilities

• Develop and execute the company’s short- and long-term strategic plans
• Drive business growth, profitability, and market expansion
• Translate creative vision into commercially viable event concepts
• Prepare the organization for scale, partnerships, and major clients Operations & Execution
• Oversee end-to-end event delivery, ensuring excellence in planning, execution, and post-event evaluation
• Establish and improve SOPs, systems, and internal controls
• Ensure quality standards, timelines, and budgets are consistently met
• Manage vendors, suppliers, venues, and key stakeholders
• Financial & Commercial Management
• Lead budgeting, forecasting, and financial performance
• Drive revenue growth through client acquisition, partnerships, and new offerings
• Ensure cost control and profitability across all events
• Work closely with finance teams and auditors Team Leadership & Culture
• Lead, mentor, and develop internal teams
• Build a high-performance, accountable, and creative culture
• Oversee recruitment, performance management, and succession planning
• Act as the senior decision-maker in day-to-day operations
• Serve as a senior representative of the company to key clients, partners, and sponsors
• Strengthen brand positioning and market reputation
• Lead negotiations for high-value contracts and partnerships Governance & Transition
• Work closely with the Board/Founders on governance and reporting
• Support long-term organizational sustainability and governance readiness

  Job Specifications and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Event Management, Hospitality, Communications, or a related field
• Master’s degree (MBA or equivalent) is a strong advantage
• Minimum 6 years of professional experience, with at least 2 years in a senior leadership role
• Proven experience in the events, experiential marketing, hospitality, or creative industry
• Demonstrated success in scaling operations and managing large, complex events
• Experience managing budgets, teams, and high-value clients

 Key Competencies

• Strong leadership and people-management skills
• Strategic thinking with hands-on execution ability
• Excellent financial and commercial acumen
• Outstanding communication and negotiation skills
• Ability to thrive under pressure and manage multiple projects
• High integrity, accountability, and professionalism
• Entrepreneurial mindset with corporate discipline

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Role Objective.

Our client in Nairobi is seeking to hire a dependable and proactive Driver. The ideal candidate should have a clean driving record.

Core Duties and Responsibilities

• Ensuring timely transportation of the CEO to various destinations in a safe manner.
• Ability to handle unexpected situations such as roadblocks and vehicle breakdowns
• Follow road safety guidelines.
• Performing basic vehicle maintenance and cleanliness, including regular inspections, oil changes and maintaining accurate records of vehicle service.
• Inspecting and maintaining the vehicle to ensure compliance with safety regulations and company standards.
• Establish and maintain excellent customer relationships by providing an efficient, reliable, friendly and courteous service to all clients, colleagues and stakeholders etc
• Efficient route planning to minimize travel time and fuel consumption while ensuring timely arrival.
• Operate vehicle in an efficient and effective manner while reporting any technical issues as soon as possible.
• Assist the Director with various ad hoc tasks and errands.
• Uphold a professionalism and maintain confidentiality at all times.
• Perform any other duties assigned.

Job Specifications and Qualifications

• KCSE Certificate, additional education or certification in logistics or a related field preferred.
• Valid Driver’s license (DL) with a clean driving record.
• At least 5 years relevant experience.
• In depth knowledge of road safety regulations and best practices.

Competencies

• Excellent time management skills
• Outstanding Communication skills
• Ability to adapt changes in schedule or travel plan
• Adaptability and Flexibility to varying requirements
• Excellent Grooming Etiquette
• Familiarity with basic vehicle maintenance
• Customer-oriented approach
• Exceptional Organizational skills

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Role Objective

Our client, a reputable hospitality establishment, is seeking a confident, personable, and detail-oriented Receptionist to serve as the first point of contact for guests and visitors. The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations.

Core Duties and Responsibilities

• Welcome and Receive guests courteously and professionally
• Facilitate guest arrival and departure processes in accordance with front office procedures.
• Handle guest enquiries, requests, and concerns, escalating issues when necessary.
• Manage incoming calls, emails, and front desk communication efficiently.
• Provide accurate information regarding hotel services, facilities, and policies.
• Coordinate with housekeeping, security, and other departments to enhance guest experience
• Maintain up-to-date guest records, reservations, and front office documentation.
• Assist with scheduling and coordination of meeting rooms and hotel facilities.
• Ensure the reception and front office areas are clean, organised, and presentable at all times.
• Provide general administrative support related to front office operations.
• Assist with transport arrangements and other services when required.
• Uphold hotel service standards and operational guidelines
• Perform additional duties as assigned by management

  Job Specifications and Qualifications

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite
• At least 2 years relevant work experience.
• Experience working in the hospitality industry will be an added advantage

Key Competencies

• Strong verbal and written communication skills.
• Excellent customer service orientation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Effective problem-solving abilities
• Professional demeanor and interpersonal skills

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Role Objective

Our client, a hotel is seeking for a Housekeeping Supervisor in housekeeping to oversee the daily operations in the housekeeping department.  The Housekeeping Supervisor will be responsible for coordinating and supervising housekeeping activities to ensure guest rooms and public areas meet the hotel’s hygiene, safety, and quality standards.
Core Duties and Responsibilities

• Supervise daily housekeeping operations to ensure rooms and public areas meet required cleanliness standards
• Prepare duty rosters and allocate daily tasks to the housekeeping team.
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
• Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
• Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
• Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
• Ensure staff follow health, safety, and hygiene procedures at all times.
• Maintaining the housekeeping equipment and ensure proper usage of the equipment’s.
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
• Maintain accurate records including room status reports and lost-and-found logs
• Perform any other reasonable duties assigned by management.

  Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 2 - 3years’ housekeeping experience within the hospitality industry.
• Any other relevant professional certification is an added advantage.

Key Competencies

• Strong Leadership and Management skills
• Attentive to details
• Organizational skills
• Good Communication and interpersonal skills
• Ability to solve problems.
• Time Management skills
• High Integrity and professionalism.

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Role Objective

Our client, a reputable hospitality establishment, is seeking to recruit three (3) skilled and detail-oriented Cooks to join their culinary team. The successful candidates will be responsible for preparing high-quality meals while upholding strict food safety, hygiene, and presentation standards.

Core Duties and Responsibilities

• Accurately and efficiently prepare and cook all menu items, including appetizers, entrees, soups, salads, and desserts, following standardized recipes and quality standards.
• Conduct food preparation tasks including chopping, slicing, seasoning, and organizing mise en place before service 
• Operate a variety of kitchen equipment safely and proficiently (e.g., grills, fryers, ovens, stovetops).:
• Set up and stock workstations with all necessary supplies.
• Maintain a clean, organized, and sanitary work environment throughout the shift, adhering strictly to all food safety and hygiene standards 
• Ensure all food items are properly stored, labeled, dated, and rotated to prevent spoilage (FIFO method).
• Assist with daily and nightly kitchen closing procedures, including cleaning duties.
• Monitor food stock levels and communicate shortages to the Chef or Manager to facilitate timely ordering.
• Collaborate with other kitchen staff (e.g., Prep Cooks, Line Cooks, Dishwashers) and front-of-house staff to ensure timely and accurate delivery of all food orders.
• Handle multiple orders simultaneously under pressure during peak hours.
• Participate in the garnishing and presentation of dishes
• Oversee opening and closing duties for each assigned shift
• Clean and sanitize work areas
• Ensuring that food portions and food presentation meet company standards.
• Ensuring that cooking utensils are clean before each use.
• Quality check ingredients and prepared products, ingredients to be used during service and for menu items.
• Follow recipes accurately
• Prepare food using various appliances and equipment
• Maintain a clean, safe and sanitized work area
• Organize equipment, utensils and other tools prior to service
• Efficiently resolving problems with customers’ orders.
• Adhere strictly to food health and safety regulations
• Perform any other duties as assigned

Job Specifications and Qualifications

• Diploma in Hospitality, Tourism, Business Management, Communication, or a related field.
• Minimum of two (2) years’ experience in events, hospitality, customer service, or a related support role.
• Basic knowledge of event planning and coordination.
• Flexibility to work extended hours and travel when required.

    Key Competencies

• Creative mindset with an interest in event concepts and themes.
• Strong time management and multitasking abilities.
• Excellent organizational skills and attention to detail.
• Good verbal and written communication with a friendly approach.
• Ability to work efficiently in a fast-paced environment.
• Customer service oriented with a positive, professional attitude.
• Strong teamwork and collaboration skills
• High level of integrity and professionalism