Receptionist at KEMRI Wellcome Trust Research Programme (KWTRP)

Reports to: Study Coordinator.

JOB PURPOSE

To ensure that the front office is functioning in an effective and efficient manner

RESPONSIBILITIES

1. Maintains cleanliness and order of the front office
2. Answers telephone and receives visitors and participants
3. Sorts and distributes incoming mail and deliveries
4. Delivers items to other departments.
5. Schedules and reschedules participants
6. Maintains visitors book and clinic diary
7. Maintains routine clerical records, logs and data and compiles routine reports
8. Maintains order and security at the front office by noting incoming and outgoing traffic.
9. Any other duties assigned by supervisor

Education and Professional training

1. Kenya Certificate of Secondary Education or its equivalent qualifications from a recognized institution.
2. Certificate in Front Office Management.

Competencies

1. Good customer service skills
2. Knowledge of office telephone etiquette
3. Team player
4. Highly organized
5. Working knowledge of IT skills

Experience

• Three years’ experience in front office management