Receptionist at Law Society of Kenya

The position mainly entails attending to Advocates and Members of the Public and dealing with inquiries on the phone and face to face. Assisting with information regarding the Society to members, general public, clients and other stakeholders.

Key responsibilities:

1. Man the front office and ensure all visitors are assisted promptly;
2. Maintaining an up-to-date filing system in the office;
3. Handling telephone calls and appointments, screening and directing calls;
4. Maintain appointment diary either manually or electronically;
5. Ensuring the security of office records, equipment, and documents;
6. Receiving, sorting, registering, and distributing incoming mails for the assigned department for action;
7. Respond to inquiries from the members of the public;
8. Monitor visitor access and maintain security awareness;
9. Provide general administrative and clerical support;
10. Co-ordinate meetings and organize catering; and
11. Undertaking any other front office duties that may be assigned.

Required skills and experience

1. Diploma/Degree in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office or equivalent qualification from a recognized institution;
2. At least 3-year relevant experience in front office administration;
3. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); and
4. Customer Service/Care experience is an added advantage.

Personal Attributes

1. Strong interpersonal and communication skills both written and spoken;
2. Good organizational skills and keen to details;
3. Public relations and problem-solving skills;
4. Ability to work with diverse personalities;
5. Ability to maintain high levels of integrity;
6. Ability to handle pressure; and
7. Good planning and organizing skills.