Recruitment and Workforce Manager at HCS Affiliates Group

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Recruitment and Workforce Manager.

DUTIES/ROLES

What you will do:

Agent Planning and Scheduling:

• Develop and maintain agent schedules to meet operational needs.
• Adjust schedules based on forecast volumes and real-time data.

Agent Recruitment:

• Collaborate with HR and Supervisor to recruit and onboard new agents.
• Ensure staffing levels align with business requirements.

Leave Management:

• Manage annual and holiday leave requests.
• Ensure adequate coverage during peak and off-peak periods.

Volume Predictions/Forecasting:

• Analyze historical data to predict future task volumes and workloads.
• Prepare and present accurate forecasts to the Supervisor.

Task Allocation:

• Assign tasks to agents based on training and availability.
• Monitor task completion and productivity.

Team Support:

• Provide support to team leaders.
• Address any workforce-related issues and implement solutions.

You have:

• Being able to work under pressure and track thousands of movements every day.
• Strategic planning and problem-solving abilities
• Ability to work under pressure and meet tight deadlines.
• Strong leadership and interpersonal skills.
• Willingness to work weekends, early mornings, late nights, and occasional holidays, in annoperational 24/7 environment
• Ability to multitask is highly recommended
• Ability to learn quickly and adopt to a fast-paced environment
• Strong analytical and forecasting skills.
• Excellent organizational and communication skills.
• Proficiency in workforce management software and tools.