Regional Business Development Executive / Account Manager (Two Posts – Mt. Kenya (Nanyuki) and Coast Regions) at Reeds Africa Consult

Position Overview:

• We are hiring on behalf of our client in Kenya, who operates in the professional cleaning and services sector, for the position of two Regional Business Development Executives / Account Managers to join their team, one for the Mt. Kenya (Nanyuki) region and another for the Coast region. The main objective of the Regional BDE / Account Manager is to achieve and exceed regional sales targets, driving revenue generation, growth, and market penetration within the assigned territories. The individual will be responsible for selling the company’s products and services, managing customer relationships, and ensuring customer retention.

Key Responsibilities:

Sales & Business Development:

• Present the company’s various service offerings to potential customers through in-person visits, presentations, and other communication channels.
• Establish, develop, and maintain relationships with both existing and prospective customers within the assigned region to generate new business opportunities.
• Conduct site visits, assess customer needs, and create clear, effective proposals, quotations, and pricing plans.
• Develop scope, agree on pricing, and close deals for both retail and contractual business opportunities.

Contract Management & Costing:

• Review costing for contractual jobs to ensure adherence to profit margins and ensure contracts are duly signed off.
• Lead transition meetings for contractual sales to ensure that all commitments are met according to contract terms.
• Ensure invoices are settled promptly in line with the company’s credit policy, contributing to positive cash flow for the organization.

Customer Retention & Relationship Management:

• Maintain close contact with customers to address complaints, resolve issues, and ensure customer satisfaction.
• Cultivate strong customer relationships to secure repeat business and customer loyalty.

Sales Coordination & Reporting:

• Work closely with marketing, sales management, accounting, operations, and technical service teams to align efforts and ensure seamless service delivery.
• Provide management with regular oral and written reports on customer needs, competitive activities, industry trends, and potential for new products and services.
• Submit activity reports such as daily call reports, weekly work plans, and monthly/annual territory analyses.

Strategic Planning & Market Research:

• Plan and organize personal sales strategy to maximize Return on Time Investment (ROTI) in the assigned region.
• Conduct research to identify potential customers and gather information to assess their business potential.
• Represent the company at trade exhibitions, events, and demonstrations to enhance brand visibility and attract new customers.

Compliance & Knowledge Development:

• Stay up-to-date with all relevant sales regulations, systems, standards, and procedures to ensure compliance with company policies.
• Maintain a strong understanding of the company’s services and offerings to accurately convey value propositions to customers.

Essential Requirements:

Education:

• A Degree in Sales and Marketing or a related business field.

Experience:

• A minimum of two (2) years of experience in a high-performing sales environment, preferably in the service industry.

Skills & Competencies:

• Strong knowledge of MS Office applications, including Word, Outlook, Excel, and PowerPoint.
• Excellent communication skills in both written and spoken English.
• Confident negotiation and communication skills with the ability to engage with clients effectively at all levels.
• Highly organized and efficient, with the ability to manage and prioritize tasks to meet deadlines.
• A customer-centric mindset with a positive attitude and the ability to address customer needs and concerns promptly.
• Diligent, detail-oriented, with a meticulous eye for accuracy.
• Strong time management and planning skills, with the ability to independently organize workloads and maximize efficiency.

Personal Attributes:

• High integrity and professionalism.
• Calm and confident, able to handle difficult situations and interact with customers at all levels.
• Team-oriented mindset with the ability to collaborate across departments.

Additional Requirements:

• Ability to adapt to a fast-paced work environment and effectively handle challenges.
• Strong problem-solving skills and ability to take the initiative in finding solution