Regional Manager- Kisii at Kenyan Urban People Association (KUPA)

The office holder will ensure sustainable growth of the assigned region and provide leadership to the regional office; ensuring key performance indicators and targets for the region are met.

Key responsibilities

• Plan and co-ordinate sales activation programs organized within the region. Supervise unit offices and provide the necessary leadership.
• Monitor the activities of all units through daily reports and align the activities including prospecting clients, unit visits and trainings to the desired revenue objectives.
• Lead effective training of the regional team on various aspects including the products and maintain such record.
• To ensure all teams within the region attain the set targets through coordination with operations and sales and marketing teams.
• Ensure adequacy of marketing merchandise, product brochures and application forms at the units.
• Prepare and share daily, weekly and monthly reports of regional office performance as per Key Performance Indicators Matrixes.
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Ensure complaint resolution within the approved timeline.
• Build and maintain good relationships with all stakeholders in the region i.e. partners, agents, and customers.
• In-depth understanding of KUPA products, including coverage options, benefits, and exclusions.
• Manage the office for optimal operational performance.
• Planning for and developing staff in the Regional Office
• Any other duties that may arise from time to time relating to KUPA management activities.

KEY COMPETENCES

• Compliance and Regulatory Knowledge.
• Analytical Skills: Ability to analyze sales data, performance metrics, and market trends to identify opportunities for growth and improvement.
• Strong leadership skills to motivate and guide a team of sales representatives and agents towards achieving sales targets.
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
• Customer focus.
• Problem solving skills.
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS REQUIRED:

• A degree in business related course or its equivalent.
• Minimum 5 years' experience in sales and marketing.
• Regional management experience is an added advantage
• Relevant professional qualification in Insurance, any relevant certification will be an added advantage.
• Excellent leadership, communication and interpersonal skills Analytical Computer skills.
• NOTE: Must be a resident of Kisii County