Regional Manager- Personal Banking at Equity Bank Kenya

Job Purpose

Reporting to the General Manager Personal Banking, the Regional Manager is based at the Region. He/she is responsible for overseeing the growth of a High-Quality Personal Banking Asset Portfolio within the Region. The holder of this office will also work with the Regional Head of Credit on matters affecting the Personal Banking with their regions. He/she will oversee Personal Banking staff productivity within the Region.

 Key Duties and Responsibilities:

• In charge of growing a high-quality Personal Banking portfolio within the region.
• Responsible for Personal Banking staff productivity within the Region.
• Responsible for adequate staff management, mentorship, and motivation across the region.
• Responsible for Coordination of initiatives between Personal Banking staffs and RM’s in charge of relationships and County Governments businesses.
• Responsible for Coordination’s involving staff and branch leadership on issues relating to personal banking.
• Responsible to ensure that all staff are current and up to date with product knowledge, product use, and related product application.
• Facilitate adequate intermediation between the Head Office and the Relationship Officers within their Regions.
• Responsible to ensure that the Bank’s Policies and Procedures are adhered to within the region.
• Responsible to ensure that Customer experience and brand protection amongst the Personal Banking officers is upheld within the region in conjunction with the Regional Head of Credit.
• Responsible in advising on staffing gaps within the region.

Desired Qualifications, Knowledge, and Experience

• Must be a degree holder, candidates with a degree in Business related fields have an added advantage.
• At least 5 years working experience in Equity Bank (K) Ltd under Personal Banking sector.
• Thorough understanding of Equity Bank’s Sectoral Lending strategy.
• Candidates with a minimum score of 3.5 in the annual staff appraisal will have an added advantage

Performance Management

The holder of this position will be expected to hold the Personal Banking officers within the Region in to account on the productivity. This will be achieved through regular engagement with the officers. The key output of these discussions will be;

• Progress report on the specific officer productivity score card
• Specific challenges affecting the productivity of the officer.
• Support required by the officers towards improving the productivity.
• The disciplinary measure taken on the nonperforming officers. In conjunction with the Regional Head of Credit and the sector head.

Performance Review

• Monitor daily productivity of the staff within their regions with key focus on quality of the loan book and loan disbursement count and volume.
• The holder of the role will on a Monthly basis hold discussions with the Regional Head of Credit and the Sector Head and share progress report on performance of all credit staff under his/her region with in-depth focus on areas of weaknesses with specific details of action taken on the staff involved.
• Hold periodic reviews with all staff with support from Regional Head of Credit and the Sector Head to monitor expected performance.
• Overall review of the targets vis-a-vis the actuals on monthly basis both on Sector’s quality and growth within the region.

Closing: Dec 22, 2022