Regional Recoveries Officer at Letshego Kenya Limited

Job Summary

The role of the Regional Collections & Recoveries officer is to drive the implementation of productive and effective recoveries & collections measures, processes and systems by ensuring the approach maximises recoveries, write-off management, blacklisting of accounts, and managing arrears recoveries.

Responsibilities

Critical Deliverables /Core Accountabilities and Responsibilities

• Ensures effective implementation of credit policy and external regulations relating to arrears recoveries, including engagement of internal/external tracers, debt collectors, and loan rescheduling and legal recoveries.
• Ensure recovery through tracers (internal/external), through debt collectors, loan rescheduling and recoveries.
• Facilitate arrears recoveries process to ensure they are maximized and addresses any shortfall promptly.
• Facilitate issuing of past due to notices and demand notices for effectiveness.
• Prepare monthly reports on recoveries rate.
• Make and arrange collection schedule with the customer.
• Contact customer via telephone, post and record all forms of correspondences to the clients for monitoring purposes in close collaboration with recovery department and legal department where necessary.
• Ensure payments from defaulted clients are collected promptly.
• Ensure availability of client records.

Requirements

Education

• Bachelor’s degree in Finance, Business, Economics, Accounting

Experience 

• At least 4 years’ experience in collections and recoveries within Financial Services 

Certifications 

Knowledge

• Understanding of the business drivers and the strategic direction the group and role of risk management in achieving objectives
• Awareness of current industry threats, trends, technologies and issues that potentially affect organisation’s business
• Knowledge of risk management best practices and how to implement them.
• Knowledge of global operational risk management principles, practices and regulatory issues (Basel etc.)
• Knowledge of Banking law, rules and regulations.
• Hands on experience with collections and recoveries system

Skills

• Ability to develop a good working relations with all team members for a smooth running of the business but at the same time must demonstrate the authority and courage to challenge the status quo when necessary