Relationship Manager - Co-operatives Banking at Equity Bank Kenya

Description

Reporting to the Director Government & Institutions, the ideal candidate’s key duties and responsibilities will include:

Main Focus: All Co-operative Societies in Kenya.

Summary

Acquiring, growing and deepening the Co-operatives relationships through effective relationship management.

Focus on the analysis and satisfaction of the Co-operatives financial as well as investment needs and objectives.

Primary Responsibilities

• Day to day Business Development from various Co-operatives through the various products that exist for the Sector. 
• Acquisition of New business leads from the Co-operatives industry through on-boarding for various products.
• Day to day Relationship Management of the Co-operatives portfolios through key personnel at the Co-operative Society management and board level.
• Conducting business reviews to ensure the clients are satisfied with their products and services.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Bank.
• Escalating and resolving areas of concern as raised by the clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills required.

• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organized approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.
• Acquiring, growing and deepening Co-operatives relationships through effective relationship management.
• Customer service oriented with strong decision making and problem solving skills.

Qualifications

• A Bachelor’s Degree in business related field.
• At least 6 years working experience in a sales related role.
• Computer proficient (a must).