Relationship Manager at Flexi-Personnel

JOB PURPOSE

To drive sustainable business and financial growth of the organization through new business generation, development and growth while forging strong relationships with clients in line with the company mission, vision, strategy, policies, culture, corporate governance, and image. This will ensure overall sustainability and profitability to maximize shareholder value.

DUTIES AND RESPONSIBILITIES

• Identifying new market opportunities and mapping them for uptake in the business.
• Recruiting quality clients according to the product guidelines and in line with the company policies and guidelines.
• Promoting the company’s products and/ or services and ensuring set sales targets are met.
• Establishing and monitoring the performance of all product lines to ensure customer satisfaction.
• Ensuring profitable portfolio growth to maximize returns and minimize costs.
• Working and interfacing seamlessly with other departments (specifically Credit Risk and Operations) as may be required to ensure congruence.
• Ensuring proper documentation of all clients under review at all stages of the sales process.
• Conduct regular client visits and build long-term relationships with new and existing clients.
• Forecasting and tracking key account metrics and monitoring and analyzing customers’ usage of the company’s Supply Chain Finance (SCF) products.
• Preparing weekly, monthly, quarterly, and annual reports and any other business development-related reports as may be required by the supervisor.
• Scanning the market and providing market intelligence that would inform product innovation and decision-making.
• Talent management, inspiring, coaching, mentoring, developing and evaluating the departmental team to achieve the highest levels of performance.

KEY PERFORMANCE INDICATORS

• Achievement of set client and portfolio targets.
• Customer satisfaction.
• Positive business image - building and enhancing the company brand in Kenya.
• Maximum returns at minimum cost.

QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s Degree in any Business-related field.
• At least 5 years of relevant experience in Banking/SME lending with a financial institution or Non-Banking Financial Institutions (NBFIs).
• Knowledge and networks in any of the following sectors are an added advantage:
  • Health/Medical
  • Logistics
  • Agriculture
  • Printing and Stationery