Relationship Manager - Kenya at R4Kenya

Our Client is a leading banking service provider in Kenya and they are seeking a Relationship Manager build and preserve trusting relationships with their customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. They also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Job Description

Roles and Responsibilities:

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Qualifications

• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Experience in the banking industry is a plus
• BSc/BA in Business Administration or similar field

Additional Information

Application Deadline is 20th March  2021