Relationship Manager Liabilities at Rafiki Microfinance Bank

Duties & Responsibilities

1. Implementing the Bank’s deposit mobilization strategy at branch level including growth in customer base and in assets.
2. Formulating and implementing liabilities plans, forecasts and budgets and ensuring controls and periodic reviews.
3. Supporting marketing initiatives at the branch level, monitoring and providing regular feedback on products performance.
4. Grow and manage overall bank corporate and institution banking customer portfolio to maximize business
5. Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships.
6. Pro-actively managing and developing effective client relationships while identifying and providing solutions to meet clients’ needs.
7. Grow Rafiki bank wholesale/HNI portfolio profitability through utilization of available multichannel delivery strategies e.g. technology banking and agency banking.
8. Prospect for new to HNI clients in conjunction and offer innovative and customized banking solutions.
9. Maintenance of a healthy business environment by ensuring compliance with both internal and external regulatory requirements.

Key Performance measures

1. Deposits growth
2. Products update
3. Customer satisfaction index
4. Institutions/HNI customer’s on boarded.
5. Number of MOU’s/partnerships closed
6. No of accounts opened
7. Compliance levels

Key Competencies, Skills, Qualifications and Experience

1. Bachelor’s degree in Business related Field
2. 5-6 Years working experience in banking preferably in relationship/transaction banking.
3. Proficiency in Microsoft Office Suite.
4. Leadership and assertive skills
5. Customer service orientation
6. Negotiation and persuasion skills
7. Strong interpersonal skills.
8. Organizing skills.
9. Problem analysis and problem solving skills.
10. Decision Making Skills.
11. Honesty and integrity