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  • Posted: Jan 11, 2021
    Deadline: Jan 15, 2021
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    Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
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    Relationship Manager – Public Sector

    Are you a go-getter, positive minded individual who fits the role profile captured below?

    Reporting to: Head of Public Sector

    Job Purpose:

    The purpose of the role is to build and manage rapport with public sector clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank.

    Key Responsibilities:


    • Management of ongoing relationships with existing Public partners and where relevant, leverage those relationships to greater collective impact.
    • Managing Strategic partnerships agreements within the Public Sector.
    • Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
    • Developing own strategy with clear action plans to ensure achievement of desired results.
    • Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public Sector.
    • New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
    • Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
    • Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
    • Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
    • Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
    • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    • Ensure great working relationship with team members for overall achievement of departmental goals
    • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
    • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    • Role Models the Brand and Corporate Values of the Bank both internally and externally.
    • Works as part of a team for the purpose of winning together.

    The Person:

    The ideal candidate must possess the following:


    • Bachelor’s degree in Commerce/Business related field.
    • Have a minimum of 5 years working in the Banking Industry; with relevant experience in product knowledge and risk management within the Public Sector (Both National and County Governments)
    • Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
    • Sound knowledge of the Public Finance Management Act 2012
    • Able to apply Financial knowledge and skills to achieve business goals
    • Able to identify and minimize potential and inherent risks in banking
    • Communicates effectively and is able to explain complex Business issues
    • Track record of motivating, managing and developing individuals and teams to achieve results
    • Proficient in the use of Banking and office management systems

    Key Competencies and Attributes

    • Goal focused and able to spot business opportunities
    • Builds networks and maintains strong relationships
    • Able to manage and influence others to achieve results
    • Has passion and drive to achieve results under difficult circumstances
    • Pleasant and able to relate well in diverse social set ups and teams
    • Upholds high standard of Professionalism, integrity and respect for others.

    Management and leadership ability:

    • Able to identify, motivate and develop talent within the Bank.
    • Capacity to influence decisions at senior management levels
    • Communicates effectively
    • Drives high performance in teams.

    Method of Application

    ALL applicants MUST apply online to the email;; closing date is 15th January 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

    “We are an equal opportunity employer”

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