Relationship Manager, Retail Schemes - Faulu at UAP OLD MUTUAL GROUP

Introduction

Reporting to the Head of Retail Banking and Bancassurance, the role-holder will develop business opportunities in the segment of the bank by creating schemes relationships for growth of the bank products. S/he will ensure deeper penetration of the existing schemes by arranging for outreach activities in liaison with the branch teams.

Minimum Requirements

• A degree in a business-related field i.e. Bachelor of Commerce, Business Studies, Economics or Banking/Finance.
• AKIB or Marketing Course
• Formal training in lending/relationship management
• At least 5 years managerial experience with proven track record for delivery of superior results
• Experience in lending /credit management

Job Specification

• Business Growth
  • Creating strategies for increased schemes penetration.
  • Modelling cross-selling initiatives to increase customer wallet share in existing schemes.
  • Based on market intelligence, s/he to advise the segment head on the product improvements necessary for a better appeal.
  • Identify and propose schemes business Growth Areas (GAs)
  • Marketing of the Bank products in the schemes
  • Increasing penetration of corporates with our products
  • Reintroducing our full product offering to enable us increase customer wallet share through cross-selling
  • Improve efficiency in handling Retail customer applications based on informed customer feedback
  • Quality management through timely payments
  • Brand appeal in and outside our Retail relationships through word of mouth advocacy.
  • Top of mind positioning of the Faulu brand in the respective corporates.
• Schemes Customer Service
  • Identify specific schemes customer needs and respond through product development
  • Working with marketing through the Head of Retail banking and Bancassurance to ensure a pleasant customer experience.
  • Need based cross-selling of all the Bank products and services including Bancassurance.
• Monitoring and Control of Bank's portfolio
  • Ensuring compliance with Bank's credit policy and Government regulations
  • Regularly monitor all non-performing accounts per scheme
  • Liaise with the respective scheme leadership to ensure facilitated booking, verification and tracking of clients who have left employment in various schemes.
  • Maintain and evaluate quality of Loans to ensure compliance with lending guidelines.
  • Advise whenever the MOU covenants need revamping or review for the optimal business.
  • Preparation of special business reports on credit disbursements, loan arrears and productivity in each scheme.
• Staff functions
  • Adopting a proactive and energetic work style to enhance customer/ interdepartmental /branch delight.
  • Offer advice to the officers on matters and issues relating to Retail Schemes.
  • Upholding the required professional and technical knowledge by attending and contributing to the appropriate Training programmes
  • Communicating and reinforcing the AML-CTF compliance culture established by the board
  • Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch.