Relationship Manager - Transactional Banking at HF Group

Relationship Manager - Transactional Banking

Reporting To: Head of Transactional Banking

Overall Job Purpose

• Developing cash management and trade finance business in conjunction with the SME and Branch Business Banking team to achieve set targets.
• Structuring cash management and trade solutions to new and existing customers to meet sales goals and targets (revenues and volumes).
• Spearheading rollout and utilization of alternative banking channels (ABC) – (Internet banking, mobile banking and MasterCard)

Principle Accountabilities

• Work closely with the head of transactional banking to meet and exceed working capital product, ABC channels revenues and profitability targets.
• Undertake market situation analysis to identify new business opportunities.
• Work closely with head of transactional banking to understand customers’ businesses and anticipate their requirements.
• Match customers’ needs with HFC product capabilities through presentations and proposals.
• Offer structured and need based solutions to meet the specific cash management and trade services requirements of our customers and prospects.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure customer service issues are addressed to maintain a high level of post sales servic

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution.
• At least 3 years banking experience in cash management, sales and retail banking.
• Strong appreciation of banking operations, corporate, treasury, retail and transaction banking.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Analytical and basic accounting skills
• Demonstrated good planning and organisation skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.
• Must be able to communicate with a wide variety of third party vendors and processor support teams.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capacity to define problems; gather data, establish facts and draw valid conclusions
• Generate effective solutions to problems while considering all aspects of situations
• Strong interpersonal skills highly motivated and well organized; excellent oral and written communication skills
• Ability to prioritize workload, maintain integrity of confidential member and team member information
• Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment