Relationship Officer at Human Capital Outsourcing Limited

• You will be responsible for managing sales and marketing, ensuring a high standard of customer service to ensure optimum productivity.

Responsibilities:

• Identifying both prospective and existing clients needs then match them with the solutions we provide to grow the business   
• New client’s acquisition   
• Properly educating the clients on our product terms and conditions   
• Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.   
• Analyzing business activities to identify and avoid funding high risk ones.   
• Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure   
• Build a good self and company reputation to grow customer loyalty   
• Always ensuring you have polished first contacts/impressions with clients.   
• Being respectful and diligent when dealing with people   
• Being effective in handling customer complains.

Requirements:

• Bachelor’s degree/Diploma in any business-related course   
• MUST have a minimum of 2 years of experience in a similar role from a microfinance/ microcredit Industry   
• Strong negotiation and communication skills.   
• Ability to handle difficult conversations tactfully.   
• Knowledge of revolving credit products and financial services regulations.   
• Proficiency in data analysis and collection software.   
• Commitment to ethical practices and customer service excellence.