Relationship Officer – Micro Business at Caritas MFB

JOB PURPOSE
 
Provide financial and business solutions to micro customers including credit solutions, liability products and customer service.

KEY RESPONSIBILITIES

• Driving customer recruitment for micro business customers.
• Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team
• Delivery of exceptional performance through the micro business team.
• Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers.
• Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.
• Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.
• Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.
• Reviewing performance of assigned Relationship Officers and/or Branch Managers against micro business budgets for all assigned KPI targets.
• Continually monitoring and following up with respective micro business Relationship Officers and/or Branch Managers to ensure that the set Micro business targets are being achieved, and gaps adequately addressed.
• Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.
• Monitoring and following up with micro business Relationship Managers/Officers and/or Branch Managers to ensure balanced growth of the micro business portfolio.
• Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.
• Monitoring performance against set targets.
• Conducting customer engagement initiatives like financial literacy, coaching and mentorship

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Holder of bachelor’s degree in a business-related field.
• Thorough knowledge of MSME banking product and policies.
• Minimum 3 year working experience in the same position
• Professional banking qualifications will be added advantage
• Knowledge of lending products and prudential guidelines.
• Ability to lead teams and deliver business results.
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.