Repair Supervisor - Kakuma at BBOXX

Location: Field (80%) and shop (20%)

Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

Responsibilities:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop

Description of tasks

• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and taking necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and taking necessary actions
• Responsible to implement a marketing strategy in coordination with the Retail Area Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

Specification, Skills, and Qualifications Desired:

• A degree in a business-related field with a background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.