Reservations Agent at Fairmont Hotels & Resorts

Job Description

• To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
• To provide service that is sincere, warm and enthusiastic, ensure residents’ satisfaction
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Recommend property facilities and assist guests with information and special requests

Qualifications

• Diploma in Front Office/Hotel Management or related field
• Previous experience in a similar capacity is required
• Proficiency in English, foreign language is an added advantage
• Guest focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities